Staying ahead of completion in the market requires not just hard work but smart work. Meet Zia, the AI-powered assistant from Zoho that’s transforming the way businesses operate. From improving sales strategies to enhancing customer experiences, Zia helps businesses unlock new levels of productivity and efficiency.
Let’s explore how Zia can make a difference in various aspects of your business.
Zia for Different Business Operations
- Business Intelligence: Data Insights on Demand
Instant Reports: Need a report in seconds? Simply ask Zia. Whether it’s support tickets by channel or sales performance by region, Zia generates detailed visualizations like bar charts and pivot tables instantly.
Smarter Forecasting: Zia uses advanced mathematical models to analyze trends and seasonal patterns, ensuring accurate business forecasts. This helps you plan resources and strategies with confidence.
Anomaly Alerts: Be the first to know about sudden changes in sales or support performance. Zia’s real-time alerts help you address issues before they escalate.
Complete Search: Zia provides a full-context view of your customers. Search for a client, and Zia displays all related emails, tickets, and deals. You can even take actions like replying to emails or updating records directly from the search results.
- Sales Managers: Make Informed Decisions
Focus on Winning Deals: Zia predicts which deals are likely to close, helping managers prioritise resources on high-value opportunities. Visual indicators like “trending up” or “trending down” make delegation and follow-ups easier than ever.
Custom Predictions, No Coding Required: Zia enables managers to build machine learning models for predicting outcomes on any dataset. With built-in accuracy scoring, you can monitor the reliability of these predictions over time.
Detect Anomalies Early: From sudden drops in new leads to spikes in customer calls, Zia alerts you to unusual trends, enabling timely action to either mitigate risks or capitalize on opportunities.
Smart Lead Distribution: Zia ensures leads are distributed efficiently by analyzing sales reps’ past performance and availability. For customer emails, Zia evaluates sentiment and intent to help prioritize responses.
- Sales Teams: Supercharge Productivity and Performance
Cross-Selling Made Simple: Zia analyzes sales patterns to recommend products or services that your customers are likely to purchase next. By predicting repeat purchases, Zia empowers your sales team to cross-sell effectively, boosting revenue effortlessly.
Timing Is Everything: Ever wondered when is the best time to reach out to a client? Zia has the answer. By analyzing email, call, and website activity patterns, Zia suggests the optimal time to connect, increasing your chances of success on the first attempt.
Say Goodbye to Busy Work: Manual processes can slow your team down. Zia identifies repetitive tasks and recommends workflows and macros to automate them, freeing up time for high-value activities.
Know Your Leads Inside Out: Missing details in lead records? Zia fills in the gaps by scraping the internet and parsing email signatures to provide critical information like company size, phone numbers, and office addresses.
Conversational CRM Updates: Recording client details can feel tedious. With Zia, sales reps can update CRM records or dictate notes via chat, making data entry quick and hassle-free.
- Productivity: A Personal Assistant for Your Day-to-Day
Write with Confidence: Zia acts as your writing coach, offering grammar corrections and style suggestions to improve clarity and tone. Whether it’s fixing run-on sentences or avoiding clichés, Zia ensures your content shines.
Multilingual Communication: Break language barriers with Zia’s translation capabilities. From emails to chat messages, Zia translates content in 16 languages, ensuring seamless communication.
Smarter Note Management: Organize your thoughts effortlessly. Zia suggests tags for notes, recommends notebooks and even allows you to use voice commands for tasks like setting reminders or sharing notes.
Instant Task Completion: Need to add a task to a project or check a sales report? Just chat with Zia. She simplifies complex tasks with conversational commands, saving you time and effort.
- Customer Experience: Keep Your Clients Happy
Automated Support with Zia Bot: Embed Zia on your website to handle FAQs using your knowledge base. You can also build custom scripts to qualify leads, schedule appointments, or guide customers through your services.
Prioritize Critical Tickets: Zia analyzes customer sentiment to identify high-priority support requests, ensuring that your team addresses urgent issues promptly.
Speedy Responses: Zia scans support tickets and suggests pre-written responses based on your knowledge base. This allows agents to respond faster while maintaining quality.
Customised Shopping Suggestions: For e-commerce businesses, Zia recommends related products based on customer browsing and purchase patterns, enhancing the shopping experience and increasing sales.
Get Professional Help with CRM Masters!
Zia isn’t just an AI tool; it’s a game-changer for businesses looking to optimize their operations. Let CRM Masters help you make your job easier, they are Zoho Premium Partners helping businesses like yours since 2016.
Get the best Zoho Implementation Services with a team of 75+ professional developers. Ready to make Zia a part of your business? Contact CRM Masters today to explore! Book your free consultation call now.
